Some of the most common reasons why you might not be receiving emails from ClearPoint are issues with your email address or notification settings.
Issues with Email Addresses
From any page, click on your Profile icon at the top right-hand corner
Select Edit Profile
There are two potential error messages you might see:
“We have had some intermittent issues sending emails to this user.”
This is sometimes just a temporary issue, but it can also be a sign that Amazon Web Services AWS is about to blacklist your email address because it can no longer deliver emails to it.
To confirm that your email address is correct, try sending an email to yourself from another email address. If you receive the email, please reach out to our support team at [email protected] to get this resolved.
“We were unable to send emails to this user.”
This message indicates that ClearPoint is unable to deliver emails to your email address because it has been blacklisted.
If you believe the blacklisting has been rectified or it's a mistake, please follow the steps below. This will tell ClearPoint to try to deliver emails to your email address again.
Mark the checkbox next to "The issue with this email address has been resolved"
Click Save
If you are still having issues after checking the box, please reach out to our support team at [email protected] for assistance.
Issues with Notification Options
If you don’t receive any of the aforementioned error messages, we suggest you review your Notification Settings.
From any page, click on your Profile icon at the top right-hand corner
Select Edit Profile
Choose an option from Email Notification Setting
You can receive an email for each alert or
You can receive a digest email with all alerts for each day
Click Save
